-
All Roads Lead to Services When Competing in Technology
•
Disruption has always been the norm in the technology industry. As all industries embrace waves upon waves of new technology…initially in the Cloud and with Mobility, then Analytics and Big Data, and now Artificial Intelligence, and Virtual Reality to name a few. Along with all of these advances also comes disruption. Looking at the…
-
Pulling the Sales Intelligence Advantage Levers
•
One of the major trends in B2B selling over the past few years has been for sales teams to employ a strategy similar to management consultants – challenge, provoke and question clients and prospects about the status quo while building a case for a more compelling future. This approach has proven to be effective…
-
Identifying and Connecting the Dots at the Product Conf 2017
•
On Monday, Line of Sight Group attended the Product Conf 2017 put on by DevJam at the History Center in St. Paul. This year’s theme was “Product Chemistry.” There were several tracks of presentations focused on product management, business-based architecture, development operations, customer experience and user-selected topics. We jumped around to take in at…
-
To Increase CX (and Revenue), This Lender Gave Customers a Blank Check
•
Line of Sight Group constantly engages in activities to keep abreast of trends in innovation, customer experience, sales methods, service adoption and business model transformation. One trend we have noticed are the parallels in the disciplines of product management, service design and customer experience. Over the past few weeks, we have attended events and…
-
Line of Sight’s Competitive Intelligence System Now SCIP Endorsed
•
Line of Sight Group is proud to announce that our Market-i Competitive Intelligence System has been recognized as a SCIP “Endorsed” product! Strategic and Competitive Intelligence Professionals (SCIP) is the nonprofit Association representing the Integrated Intelligence industry internationally for over 32 years. What makes our system unique? Prior to launching Line of Sight Group…
-
Cargill Uses Competitive Intelligence to Sharpen its Global Customer Experience Program
•
One of the ways that Line of Sight Group keeps abreast of key marketplace trends is to attend industry association events. We recently attended an American Marketing Association (AMA) meeting that examined Cargill’s global customer experience model which is deployed to create consistently positive customer experiences despite a wide diversity of customers, products, geographies…
-
Bob and Jerry on Competing in Healthcare
•
For the past several weeks, we have been busily reading the myriad articles and forecasts on Healthcare (HC) trends for 2017. There was even an article about all of the other articles. With trends like a dramatically changing regulatory environment, continued momentum in HC consumerism, advances moving big data and analytics into cognitive computing…
-
Telephone Switch Created to Bypass Love Connection
•
Almon Strowger was one of two undertakers in a small town near Kansas City in the 1880’s. He had a good reputation and a nice business. Then, things started to change for the worse. He noticed that his business was dying off dramatically. His close reading of the local obituary notices revealed that he…
-
How Stealth Technology Became a Silver Bullet
•
Stealth technology provides the U.S. military with a dramatic competitive advantage in battle and as a deterrent to potential aggressors. Yet, its development nearly didn’t happen. The mathematical theories upon which stealth technology is based were actually developed by a Soviet scientist whose superiors were absolutely uninterested in his “crazy” theories and confusing equations. …
-
How do election results change my company’s strategic, business, and product plan assumptions?
•
Were your strategic, business, and product plan assumptions based on one candidate winning or did you have scenarios for either outcome? Did you have a scenario in which one party would control the Presidency, House of Representatives and the Senate? How dependent were your strategy decisions on U.S. trade policy, corporate and individual tax…